Marks the conversation with a contact as resolved in the WAX inbox.

Use Case: Call this endpoint from your own helpdesk whenever your support team closes a ticket, so the conversation leaves the WAX inbox queue.

Technical Details:

• Without an active AI agent, the conversation is marked as done
• With an active AI agent, a conversation the AI agent was handling is handed back to it, as when a human resolves an escalation
• The conversation reopens automatically when the contact sends a new message